Privacy Policy

Updated: October 29, 2026

This notice explains information handled through KadaCall’s website, clinic walkthrough requests and messaging demonstrations.

Clinic walkthrough requests

We collect your clinic name, full name, mobile number, consent choice and form source to respond to your request and keep a record of consent. The form is not for patient information. You can ask us to stop contacting you about your request.

Website demo

The demo uses a fictional clinic. Use made-up patient names and do not submit medical records, identity documents, payment details or other sensitive information. Messages are sent to the configured AI service to generate replies and use the isolated demo calendar. A temporary cookie keeps your demo bookings separate from other visitors without requiring your real phone number.

The public calendar shows services, providers, appointment times and status. It does not display patient names, mobile numbers or private messages. Synthetic demo appointments are eligible for daily cleanup after 24 hours. Restarting the visible chat does not delete appointments.

SMS and social messages

Opening SMS, Messenger or Instagram uses that app and its own privacy terms. Those channels may provide your number or account identity. The website chat does not automatically continue in another channel. A website recall preview does not send an SMS. A real SMS is sent only when you choose to send it in your messaging app; network charges may apply.

Access, providers and retention

Access is limited to authorized clinic and KadaCall staff and the hosting, AI and messaging providers needed to operate the service. We do not sell this information. Clinic production retention and access settings are agreed for the clinic. Messenger demo history expires after seven days of inactivity; Meta manages its own copy under its policies.

Your choices

SMS recall recipients can reply STOP. For website requests, demo-data deletion or a privacy question, email markjohnson@kadacall.com. We may ask you to verify ownership before acting. For real patient records, contact your clinic through its usual secure channel.